About Vantage Group
Vantage Group is a global leader in airport and transportation investment, development, management, and advisor services. Since 1994, Vantage's corporate and network-wide team has managed an award-winning portfolio, building strong partnerships that integrate global expertise and local know-how to solve complex transportation challenges at every network location. Over three decades, Vantage has built a track record of creating customized solutions to transform airports and transportation centers that benefit the passengers, stakeholders, and communities they serve. Vantage is a wholly owned strategic platform of Investcorp Corsair Infrastructure Partners for capital deployment in the airport and transportation sectors. Visit vantagegroup.com to learn more.
The Role
The Integrated Operations Centre (IOC) Coordinator, is responsible for the day to operation of Terminal 7, including gate planning, terminal coordination, trouble-shooting issues, monitoring critical systems, responding to calls from stakeholders, including airlines and dispatching resources as needed as well as conducting terminal and safety inspections.
Major Duties and Responsibilities
• Gate planning, ground to aircraft communications and ramp coordination
• Ensuring flight information screens are updated as required and terminal communication
• Monitoring terminal activities and takes appropriate steps to mitigate any safety, security or other issues or concerns
• Responds to:
o Terminal and airside events including breaches and guest services concerns
o Operations Center calls, emails from customers, airport tenants and government agencies
• Coordination with on-site government personnel to help resolve concerns relating to terminal operation
• Curbside and airside management
• Maintaining records of all incidents in the electronic Operations log, and analyzes Operations log entries to identify areas for improvement to the overall customer experience
• Identifying and reporting any areas of under performance
• Monitoring BMS, FAS, SCADA and other systems for alarms, trouble and status as required
• Fielding support calls from terminal stakeholders
• Creating, managing and tracking the status of work orders in applicable system
• Other duties as required or assigned from time to time.
Education and qualifications
• Minimum 2 years in an operations, administration or customer service role, preferably in an aviation or airport setting
• Experience working effectively in a regulated environment
• High school graduation; relevant university or college degree preferred
• Excellent written and verbal communications combined with critical thinking skills
• Organization and planning skills crucial for multi-tasking while prioritizing and executing tasks
• Ability to work in a high-pressure environment and diffuse and manage situations
Primary Work Location: Terminal 7 - JFK Airport, NY
Employee Status: Regular Full Time
ABOUT YOU
You have:
WHAT WE OFFER
In addition to a competitive compensation and benefits package, career progression, and access to a global team of talented professionals, we are growing and offer boundless opportunities to make your mark. If you share our sense of adventure, come, and join us for the journey. The salary range for this position is $65,000 - $75,000.
TO APPLY
Please visit our Careers page at www.vantageairportgroup.com and follow prompts to apply with your cover letter and résumé.
All qualified candidates who are legally entitled to work in the US will be considered.
At Vantage Airport Group, we seek and welcome unique backgrounds, perspectives, experiences and skills. As a global organization, we are always looking for differentiated points of view. We know that a diverse, inclusive and empowered workforce is essential to our shared success, and we invite you to join us for the journey.
For more information about Vantage Airport Group, please visit: www.vantageairportgroup.com
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