Vantage Airport Group Ltd.

IOC Coordinator - JMP Project

Job Locations US-NY
Job ID
# of Openings
Regular Full-Time

Vantage Airport Group is a privately owned, industry-leading investor, developer, and manager of airports and transportation infrastructure around the world. Our current network is composed of 12 active airport and rail station operations, in locations ranging from large capital cities and tourist destinations to smaller destinations in the U.S., Canada, the Caribbean, and Europe. These include the $5.1B redevelopment of LaGuardia’s Terminal B in New York, and major concessions redevelopment projects at Chicago’s Midway International Airport, and the new terminal at the Kansas City International Airport.


For more than 27 years, Vantage has been making airports more efficient, profitable, sustainable, and connected to the communities they serve. We have earned international recognition in areas such as design, finance, operations, and sustainability while delivering award-winning commercial programs and passenger experience. Millions of passengers travel through the Vantage network on an annual basis, and we are poised for continued growth. Passionate about People, Place and Performance, our success lies in the strength of our global talent, a team of some of the world’s most respected industry professionals.


We are excited to be part of another significant redevelopment project.  As part of JFK Millennium Partners (“JMP”), the preferred partner of Port Authority of New York and New Jersey, Vantage has been selected to design, build, finance, operate, and maintain Terminal 6 and 7 at John F. Kennedy (“JFK”) International Airport. For this project, Vantage has partnered with American Triple I (ATI), a 100% minority and woman owned investor and developer, and RXR Realty, a leading New York commercial real estate development firm, with AECOM Hunt as the design-build team. The project is to proceed in two phases of construction, with the first phase to include the development of the new Terminal 6 headhouse and departures area on a vacant site adjacent to the existing Terminal 7.  Once that has been completed, JMP will demolish the existing Terminal 7 and construct an additional five gates, after which, JMP would then manage, operate and maintain the new facilities.


The Role

The Integrated Operations Centre (IOC) Coordinator, is responsible for the day to operation of Terminal 7, including gate planning, terminal coordination, trouble-shooting issues, monitoring critical systems, responding to calls from stakeholders, including airlines and dispatching resources as needed as well as conducting terminal and safety inspections. 

Major Duties and Responsibilities

  • Gate planning, ground to aircraft communications and ramp coordination
  • Ensuring flight information screens are updated as required and terminal communication
  • Monitoring terminal activities and takes appropriate steps to mitigate any safety, security or other issues or concerns
  • Responds to
  • Terminal and airside events including breaches and guest services concerns
  • Operations Center calls, emails from customers, airport tenants and government agencies
  • Coordination with on-site government personnel to help resolve concerns relating to terminal operation
  • Curbside and airside management
  • Maintaining records of all incidents in the electronic Operations log, and analyzes Operations log entries to identify areas for improvement to the overall customer experience
  • Identifying and reporting any areas of under performance
  • Monitoring BMS, FAS, SCADA and other systems for alarms, trouble and status as required
  • Fielding support calls from terminal stakeholders
  • Creating, managing and tracking the status of work orders in applicable system
  • Other duties as required or assigned from time to time.


Education and qualifications

  • Minimum 2 years in an operations, administration or customer service role, preferably in an aviation or airport setting
  • Experience working effectively in a regulated environment
  • High school graduation; relevant university or college degree preferred
  • Excellent written and verbal communications combined with critical thinking skills
  • Organization and planning skills crucial for multi-tasking while prioritizing and executing tasks
  • Ability to work in a high-pressure environment and diffuse and manage situations

Primary Work Location: Terminal 7 - JFK Airport, NY


Employee Status: Regular Full Time


Job will remain open until filled



You have:

  • a preference for working with an entrepreneurial, fast-paced team
  • demonstrated business acumen coupled with strategic, analytical and creative skills
  • Strong computer and presentation skills and,
  • a passion for learning
  • ability to carry/lift, move, transport and position items weighing up to 50 lbs


You are an independent self-starter, calm under pressure and you are motivated to apply your practical experience, technical expertise and innovative ideas to the success of the project.



In addition to a competitive compensation and benefits package, career progression, and access to a global team of talented professionals, we are growing and offer boundless opportunities to make your mark.  If you share our sense of adventure, come, and join us for the journey.



Please visit our Careers page at and follow prompts to apply with your cover letter and résumé.


All qualified candidates who are legally entitled to work in the US will be considered.


At Vantage Airport Group, we seek and welcome unique backgrounds, perspectives, experiences and skills. As a global organization, we are always looking for differentiated points of view. We know that a diverse, inclusive and empowered workforce is essential to our shared success, and we invite you to join us for the journey.


For more information about Vantage Airport Group, please visit:


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